I have read about an article of complaint write by a pensioner name V.G, Kuala Selangor from http://www.nst.com.my/current_News/NST/Friday/Letters/230273/Article/index_html.He complaint about the services serve by a hospital to the patience in article entitle "Healthcare shouldn`t confuse patient.Through my reading I conclude that he is very dissappointed with Shah Alam Community Clinic.One of the reason is he writes as there was a chart to show the procedure ofor a patient to go through but it was not accurate as the steps were not followed. He suggest that there must be illustration in the chart to help patient to understand about the procedure that they must followed.